Our cleaning services include the dusting of baseboards, pictures, lampshades, window sills, furniture, light fixtures and vacuuming throughout. Walls are spot cleaned, cupboard exterior and floors are washed and the kitchen and bathrooms are thoroughly detailed. Special requests such as appliance cleanings may be arranged for an extra fee. We are here to assist you – please contact your local MOLLY MAID office to discuss your individual cleaning service preferences.
All equipment and supplies are provided by MOLLY MAID. Where safety regulations allow, we will be pleased to accommodate special requests to use your own preferred cleaning supplies.
Payment is made on the day of each visit. Most customers find it convenient to pay by credit card or leave a cheque payable to MOLLY MAID on the kitchen table or counter top.
Our normal work days are Monday to Friday from 8:00 a.m. to 5:00 p.m., although these hours may be adjusted slightly to meet your individual needs. While it is not always possible to give a specific time of arrival, we will make every effort to adjust our schedule to meet your needs. Please call our office 48 hours in advance, if possible, so that we may best accommodate you.
If your scheduled cleaning falls on a statutory holiday we will contact you to reschedule.
If you have vacation plans and need a temporary cancellation of your cleaning services, please call to make arrangements with your local MOLLY MAID office.
You are under no contractual obligation as payment is made at each visit. We would prefer to earn your continued patronage based on our ability to meet your cleaning needs rather than based on a contractual relationship.
Your home will be cleaned by a team of two fully trained MOLLY MAID personnel. All staff are uniformed, insured and bonded.
We ask that you take a few minutes the night before your scheduled cleaning to tidy. This will allow us to devote all of our time in your home to cleaning, giving you the best value for your cleaning fee. We are here to assist you so please contact us to discuss your individual preferences.
The Home Service Professionals who clean your home are the only people who have access to the keys to your home. Keys are coded individually with the only identification being a key code number. In order to provide security, our code reference and keys are always kept separate.
Please contact your local MOLLY MAID office. If you need to change or cancel your clean please provide the minimum notification time required by your local MOLLY MAID Franchise to avoid a cancellation fee.
We treat your home with the greatest care; however, should an accident or breakage occur while we are in your home, we will contact you as soon as possible and every effort will be made to have the item repaired or replaced if it cannot be repaired.