Professional Cleaning Services Provided In
Kelowna, Peachland, West Kelowna, Winfield
Franchise Owner Since 2009
When I became a MOLLY MAID Franchise Owner, I had been cleaning privately for about five years and had always wanted to expand the business. The previous MOLLY MAID Franchise Owner was a good friend of mine, so purchasing the Franchise was the perfect solution for me!
What I really enjoy most about owning a MOLLY MAID Franchise is communicating and building relationships with our customers and staff. I also enjoy building relationships with my suppliers, fellow Franchise Owners and the Support Office personnel. Each relationship gives me the opportunity to gain experience and work in different areas of my business.
A memorable clean was when I received a call from an elderly person who said she was calling for a friend because their home was quite dirty and they were nervous about letting anyone see it. I provided the customer with support and encouraged her friend to accept the help we could happily provide. I assured her that my Home Service Professionals would never judge her friend’s situation, and that they would always remain professional and polite. Our customer eventually admitted the inquiry for cleaning was personally for her – and booked a clean with us. The initial clean of our customer’s home was a lot of work, but our team stepped up and got the job done. And, she was so happy with the clean, that she’s now a regular customer. It’s important to let everyone know that we never judge their situation, and that we are happy to provide them with a professional service so they can enjoy a clean home too!
Brigit Winkler’s Cleaning Tip: Microfibre cloths are a great cleaning tool; they save time, elbow grease and use less cleaning solution.