Frequently Asked Questions

What will MOLLY MAID do in my home?

Our cleaning services include the dusting of baseboards, pictures, lampshades, knick-knacks, window sills, furniture, light fixtures and vacuuming throughout. Walls are spot cleaned, cupboard fronts and floors are washed and the kitchen and bathrooms are thoroughly detailed. Special requests such as appliance cleanings may be arranged for an extra fee. We are here to assist you - please contact your local MOLLY MAID office to discuss your individual cleaning service preferences.

Do I need to provide any supplies or equipment?

All equipment and supplies are provided by MOLLY MAID. Where safety regulations allow, we will be pleased to accommodate special requests to use your own preferred cleaning supplies.

How do I pay for the service?

Payment is made on the day of each visit. Most customers find it convenient to pay by credit card or leave a cheque payable to MOLLY MAID on the kitchen table or counter top.

At what time will the MOLLY MAID team be at my home?

Our normal work days are Monday to Friday from 8:00 a.m. to 5:00 p.m., although these hours may be adjusted slightly to meet your individual needs. While it is not always possible to give a specific time when we will be at your home, we will make every effort to adjust our schedule to meet your needs. Please call our office 48 hours in advance, if possible, so that we may best accommodate you.

What if my cleaning falls on a holiday?

If your scheduled cleaning falls on a statutory holiday we will contact you to reschedule.

What if I have vacation plans and do not want to have my home cleaned while I am away?

If you have vacation plans and need a temporary cancellation of your cleaning services, please call to make arrangements with your local MOLLY MAID office.

Do I have to sign a contract?

You are under no contractual obligation as payment is made at each visit. We would prefer to earn your continued patronage based on our ability to meet your maid service needs rather than based on a contractual relationship.

Who will clean my home?

Your home will be cleaned by a team of two fully trained MOLLY MAID personnel. All staff are uniformed, insured and bonded.

Do I have to do anything before the cleaning?

We ask that you take a few minutes the night before your scheduled cleaning to tidy. This will allow us to devote all of our time in your home to cleaning which will result in giving you the best value for your cleaning fee. We are here to assist you so please contact us to discuss your individual preferences.

Who has access to the keys to my home?

The Home Service Professionals who clean your home are the only people who have access to the keys to your home. Keys are coded individually with the only identification being a key code number. In order to provide security, our code reference and keys are always kept separate.

Who do I contact if I want something extra done or if I want to change or cancel my cleaning?

Please contact your local MOLLY MAID office.  If you need to change or cancel your clean please provide the minimum notification time required by your local MOLLY MAID Franchise to avoid a cancellation fee.

What if something gets broken when my home is cleaned?

We treat your home with the greatest care; however, should an accident or breakage occur while we are in your home, we will contact you as soon as possible and we will make every effort to have the item repaired or replaced if it cannot be repaired.

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